So, the visit was simple, if a little extended, and went something like this.
Take the car in.
Service: "What are we doing for you today?"
Me: "I wanted to have my brakes inspected because they are making squeeling noises."
Service: "We can handle that."
I give them my keys and go sit inside and enjoy the free wifi as I surf the net and check up on news stories. I am a little disappointed that they use a firewall that blocks social networking sites, so no LJ for me. Service guy comes in to give me an update.
Service: "Was the noise coming from the brakes or the pedal?"
Me: "The brakes."
Service: "Okay. They are working on the rotors and pads right now, I'll let you know what else comes up."
I enjoy some more free internet before he comes back and says I'm set to go.
Service: "Okay, your rotors were glazed, that's why they were squealing. We took care of those, cleaned them up and your pads, that shouldn't happen anymore. The reason I asked about the pedal is because the technician said he noticed a little squeaking coming from it. We went ahead and replaced the brake switch to take care of that. Sign here and you are all set."
The receipt is for $0 and list that they fixed the brakes, replaced a break switch, and performed not a brake inspection, but a full car inspection and made sure my tires were propperly presurized and not worn.
Not one time in this whole trip did I have to expressely say that I was not going to pay for anything, and not once did they ever expect me to pay anything. They simply expected that I have a new Nissan and so it should be new, and everything should work correctly. They, in a word, cared. I was treated the same as anybody else who was paying for repairs, and wasn't fed any lines. They never tried to get out of anything, or claim I was mistaken. They didn't do anything but take care of my car to the best of their ability and make certain I was satisfied. That is why I love my Nissan servicedepartment.